Information Systems Technician

The University of Technology, Jamaica (UTech, Jamaica) seeks to identify suitable candidates to fill the following posts in the Division of Technology & Information Management:

 
Information Systems Technician – (Level 6B)
Papine Campus

                                                              
POSITION DESCRIPTION
 
The Information Systems Technician is responsible for providing maintenance of the computer desktop environment and telephone by analyzing requirements, resolving problems, installing hardware and software solutions and supporting the internal Helpdesk.
 
He/She will provide basic assistance with administering the University’s Hardware infrastructure and end-user equipment. These facilities include but are not limited to Windows and Linux servers, Access Points, Microsoft Exchange and Wireless Access Points. The incumbent must possess both the technical knowledge required for troubleshooting and the customer service skills.
 
ACADEMIC REQUIREMENTS:
 
The successful candidate will possess:
1.      Diploma in Computer Sciences/Diploma in Information and Communication Technology or equivalent qualifications from a recognized Higher Education institution
2.      Technical Certification at the entry to intermediate level (e.g. CompTIA Linux Microsoft MCP, Cisco CCENT)
ADDITIONAL REQUIREMENTS:
·         At least two (2) years’ of technical experience in an Information Technology environment, with hands-on experience relevant to the specialized knowledge areas.
·         Working knowledge of major Operating Systems including but not limited to Linux, UNIX and Microsoft Windows.
·         Knowledge of Avaya IP telephony standards and protocols
·         Good knowledge of computer hardware configuration installation and operation.
·         Ability to analyze systems data in order to identify security infractions
·         Ability to troubleshoot computer and telephony hardware problems
·         Excellent communication, time management and customer service skills.
 
Interested applicants seeking a career opportunity and who meet the specified requirements are invited to submit electronically a job application letter and a detailed resume with the subject line IS Technician – Papine   for consideration to hrm@utech.edu.jm by 3:45 p.m. Thursday, May 2, 2024,

Applications should be addressed to: 
Vice President and Chief Human Resource Officer 
Division of Human Resources & Administration 
University of Technology, Jamaica 
237 Old Hope Road, Kingston 6
ONLY SHORTLISTED APPLICANTS WILL BE CONTACTED