Mrs. Rose Marie Headley-Smith
Lecturer
College of Business and Management
– School of Hospitality, Tourism and Management
- rheadley-smith@utech.edu.jm
- 8769271680-8
- ext. 3397
- 8764223613
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Qualifications
- 2022 – Certificate in State Protocol and Business Etiquette
- 2022 – American Hotel and Lodging Association – Certified Guest Service Professional in Tourism
- 2019 – Certificate in International Teaching Effectiveness
- 2018 – Certificate – Seminar on Designing and Building Employment Service System for Developing Countries
- 2006 – Certificate of Achievement in HACCP
- 2004 – MSc. Tourism and Hospitality Management
- 1999 – B.Ed Home Economics (Foods)
- 1993 – Diploma in Teaching
Specialisation / Teaching Area
- Customer Service Management
- Spa Development and Management
- Menu Planning and Purchasing
- Food Service Systems Management
- Major Project
Research Interests
- Service Management
- Food and Health
Professional Membership / Association
- Jamaica Customer Service Association
- Kiwanis International
Community Service & Outreach Activities
- Kiwanis International
- Faith-based Initiatives
Publications
