FOBM Customer Sevice Online Questionnaire

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In an attempt to improve the quality of service provided to our main customers, ie our students, the Faculty of Business and Management asks that you complete this questionnaire and thanks you in advance for your invaluable assistance. In this respect, please be kind enough to complete the ratings/questions below by selecting the appropriate buttons and placing your responses/comments in the spaces provided in respect of the current academic year.

Response Required !!! Response Required !!!

Response Required !!!

Rate the following services by selecting the appropriate response.

EXAMINATION PROCESSES
Class Timetables are published on time	Always Sometimes Seldom Never Not Applicable Response Required !!!
Exam Timetables are published on time	Always Sometimes Seldom Never Not Applicable Response Required !!!
Class Timetables are reasonably accurate	Always Sometimes Seldom Never Not Applicable Response Required !!!
Examination Timetables are reasonably accurate	Always Sometimes Seldom Never Not Applicable Response Required !!!
Coursework/Assignment grades are available on time	Always Sometimes Seldom Never Not Applicable Response Required !!!
Final Examination grades are available on time	Always Sometimes Seldom Never Not Applicable Response Required !!!
Progress Reports are available on time	Always Sometimes Seldom Never Not Applicable Response Required !!!
Progress Reports are accurate	Always Sometimes Seldom Never Not Applicable Response Required !!!
Other Academic & Administrative Services
Requests for Status Letters are satisfied within one week	Always Sometimes Seldom Never Not Applicable Response Required !!!
Requests for exemptions are satisfied within eight weeks	Always Sometimes Seldom Never Not Applicable Response Required !!!
Other requests are satisfied within one month	Always Sometimes Seldom Never Not Applicable Response Required !!!
Administrative staff are courteous & respectful	Always Sometimes Seldom Never Not Applicable Response Required !!!
Adminstrative staff are pleasant	Always Sometimes Seldom Never Not Applicable Response Required !!!
Telephone etiquette is outstanding	Always Sometimes Seldom Never Not Applicable Response Required !!!

What is the best feature of the services provided by your Faculty/School/Office/Unit? Response Required !!!

What is the worst feature of the services provided by your Faculty/School/Office/Unit? Response Required !!!

From which staff member do you recieve the best customer service?

Name of Academic Staff member Response Required !!!
Name of Administrative Staff member Response Required !!!

Response Required !!! Response Required !!!
Please indicate your Year Group? (eg BBA1H or HTM3) Response Required !!!

Please share any suggestions you may have for service improvements
Response Required !!!

Any other Comments
Response Required !!!

Response needed, You may need to scroll up to see!!